Terms and Conditions for OneTouch Cleaners San Diego
Terms and Conditions for OneTouch Cleaners
1. Introduction
Welcome to OneTouch Cleaners! These terms and conditions outline the relationship between OneTouch Cleaners ("we," "us," "our") and our valued clients ("you," "your"). By engaging with our services, you agree to abide by these terms and conditions in their entirety.
2. Service Agreement
When you schedule a cleaning service with OneTouch Cleaners, you are entering into a mutually beneficial contract in which you:
Agree to provide access to your property at the agreed-upon date and time for our cleaning service.
Commit to maintaining a safe working environment for our personnel. Confirm that you possess the necessary rights to utilize our services for the specified property.
3. Pricing and Payment
Estimates for cleaning services are provided based on the information provided by you, our esteemed client.
Prices may vary depending on the condition of the property at the time of service.
In instances where the condition of the property requires additional attention beyond the initial estimate, supplementary fees may be applicable. We will communicate any such charges to you prior to commencing the service.
Payment is expected upon completion of the cleaning service. For recurring services, payments will be due according to the agreed-upon schedule.
4. Cancellation Fees (48 hour notice required)
We understand that plans can change, and we strive to accommodate our customers as best as possible. However, to ensure fairness to our team and to our other customers, we reserve the right to charge the following fees via the card on file.
Please consider how late or last-minute cancellations can negatively impact our anticipated earnings for the day - we are not always able to replace jobs on our schedule within such a short notice.
• Cancellations made less than 48 hours before the scheduled service will incur a $50 fee.
• Cancellations made less than 24 hours before the scheduled service will be charged 50% of the total booking price.
• Cancellations made on the same-day of a scheduled service will be charged 100% of the booking price.
To avoid cancellation fees, we kindly ask that you notify us as soon as possible if you need to reschedule or cancel your appointment. Thank you!
5. 24-hour Warranty
Your satisfaction is our priority. Should you find the cleaning service unsatisfactory, kindly notify us within 24 hours of service completion. We will promptly arrange a complimentary re-cleaning of your property.
6. Referral Program
As a token of appreciation for your loyalty and support, we offer a referral program. Clients may earn one complimentary cleaning service for every ten successful referrals resulting in bookings or after ten completed services by the referred client.
7. Limitation of Liability
OneTouch Cleaners shall not be held liable for any indirect, special, or consequential damages or losses, including but not limited to loss of earnings.
We assume no responsibility for damage or loss of items that were not properly secured or identified as fragile or valuable at the time of booking.
8. Privacy and Data Protection
Your privacy is paramount to us. Rest assured, all client information is treated with the utmost confidentiality and is securely protected.
9. Applicable Law
These terms and conditions are governed by the laws of the state of California.
10. Disputes
Any disputes arising from the use of our services will be resolved within the jurisdiction of the state of California.
11. Changes to the Terms
We reserve the right to amend these terms and conditions as necessary. Clients will be promptly notified of any revisions.
12. Contact
For inquiries regarding these terms and conditions or any of our services, please don't hesitate to contact us at roohil@onetouchcleaners.com.